SERVICE
Enterprise applications do not end when they go live. We support the operation of critical applications and databases with technical expertise, support processes, metrics and automation.
We work with organizations that cannot afford interruptions, prolonged outages or loss of control over their technology platforms. Our service combines specialized support, incident management, functional evolution and continuous improvement. It is where artificial intelligence today offers the best balance between speed and reliability, and that is why we start there: assisted diagnosis, documentation, testing and progressive automation, always under human review.
Operational continuity
We reduce the risk of interruptions in the systems that support the essential processes of the business.
Incidents handled structurally
We manage incidents with service levels, priorities and root-cause analysis so that recurring problems stop coming back.
Functional evolution
We do not just fix: we support the functional, regulatory and technology changes that keep applications aligned with the business.
Less technical debt and better performance
We prioritize improvements that reduce complexity, risk and future cost, and we tune the performance of applications and databases.
Traceability and control
Documentation, indicators and reports that give visibility over what was handled, what was improved and what comes next.
Corrective maintenance — Diagnosis and resolution of errors and incidents that affect application availability.
Evolutionary maintenance — Functional, regulatory and technology changes that keep applications aligned with the business.
Database support and administration — Administration, monitoring and tuning of enterprise databases. A long-standing capability of Asesoftware.
Incidents and root cause — Identifying the source of recurring problems in order to resolve them structurally.
Observability and performance — Monitoring and analysis of how applications behave, to anticipate problems and improve performance.
Technical debt management — Prioritizing improvements that reduce complexity, risk and the future cost of maintenance.
We answer the most common questions about corrective and evolutionary maintenance, service levels, technical debt management and support for applications and databases in environments where the operation cannot be stopped.
Because an application in production changes all the time: regulations change, volumes change, integrations change and so do the versions of the technologies underneath it. Without maintenance, technical debt grows, incidents repeat and the cost of every future change goes up.
Corrective (resolving errors and incidents), evolutionary (functional, regulatory and technology changes), preventive (anticipating failures through monitoring and adjustments) and perfective (improving performance, security and maintainability). In critical systems all four are combined under a single service agreement.
By attacking the root cause of recurring incidents, managing technical debt in priority order, automating repetitive support tasks, improving documentation and setting service levels proportional to the real criticality of each system. A stable system costs less than one that keeps falling over.
It raises the risk of downtime and security breaches, makes regulatory compliance harder, makes every change more expensive, limits integration with new solutions and creates dependence on technical profiles that are increasingly scarce.
With indicators for the availability of critical systems, response and resolution time by priority, recurring incidents eliminated, service level compliance, technical debt closed and the performance of applications and databases.
Tell us which system is costing you time, money or peace of mind. We will come back with a diagnostic, not a sales pitch. Fill in our form and leave us your details.
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Headquarters:
Avenida 19 # 95 – 20, Piso 19, Edificio Sigma 95, Bogotá Colombia.
LO Fontecilla 201, Piso 4 Oficina 433, Santiago de Chile.
Oficentro Ejecutivo La Sábana. Edificio 4, Piso 1, Costa Rica.
3350 SW 148th Ave Suite 120 Miramar, FL 33027-3258, USA.
info@asesoftware.com
Colombia (+57 601) 6407414
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