When one appointment is missed, the whole pathway breaks.

In high-cost programs, a patient may need five or more appointments a month across specialists, tests and check-ups. If one fails, therapeutic continuity is interrupted and the entire treatment is at risk, including its billing. At Asesoftware we have spent more than 30 years sustaining critical operations, and in healthcare we have solved one of the sector’s most complex processes: scheduling high-cost care pathways and integrating the information that process requires.

TODAY'S CHALLENGES IN HEALTHCARE

COMPLETE PATHWAYS, NOT ISOLATED APPOINTMENTS

COMPLETE PATHWAYS, NOT ISOLATED APPOINTMENTS

A high-cost patient needs several specialists, periodic tests and a strict clinical order. Traditional appointment systems were not designed to coordinate that.

CLINICAL CONDITIONS THAT CHANGE

CLINICAL CONDITIONS THAT CHANGE

A new risk cohort, a referral or a change in the patient's condition redefines their pathway. Recalculating it by hand creates errors and delays.

SCATTERED INFORMATION

SCATTERED INFORMATION

Medical records, physician calendars, authorizations and the rules of each contract live in separate systems, or in spreadsheets. The agent decides without seeing the whole picture.

NO-SHOWS AND TRAVEL

NO-SHOWS AND TRAVEL

Every appointment not kept is lost clinical capacity. And every extra trip weighs more on patients in remote areas or with reduced mobility.

PAYMENT TIED TO COMPLETED TREATMENT

PAYMENT TIED TO COMPLETED TREATMENT

When payment depends on completing the full pathway, a single missed appointment or an incomplete record puts the treatment's revenue at risk.

ALINA: intelligent scheduling for high-cost care pathways

ALINA is Asesoftware’s intelligent scheduling model, born from our experience solving this challenge in healthcare. It is not a generic appointment system: it is a solution we build to fit each institution, on top of its own systems, so the scheduling team knows what each patient needs, in what order and when, and can assign it in the most convenient way.

A SINGLE VIEW OF THE PATIENT

Brings together on one screen the patient's pathway, risk cohort, pending mandatory appointments and what has already been completed. No jumping between systems or spreadsheets.

A SINGLE VIEW OF THE PATIENT

Brings together on one screen the patient's pathway, risk cohort, pending mandatory appointments and what has already been completed. No jumping between systems or spreadsheets.

PATHWAYS THAT ADJUST THEMSELVES

When the patient's clinical condition changes, the pathway is recalculated in real time and the agent immediately sees which appointments come next.

PATHWAYS THAT ADJUST THEMSELVES

When the patient's clinical condition changes, the pathway is recalculated in real time and the agent immediately sees which appointments come next.

A PRIORITIZED WORK QUEUE

Each agent starts the day with the patients to contact, ordered by clinical urgency and risk of dropping out.

A PRIORITIZED WORK QUEUE

Each agent starts the day with the patients to contact, ordered by clinical urgency and risk of dropping out.

PATHWAYS CONFIGURED BY INSTITUTION

We bring into the system the pathways required by regulation and whatever each provider adds by contract or as added value.

PATHWAYS CONFIGURED BY INSTITUTION

We bring into the system the pathways required by regulation and whatever each provider adds by contract or as added value.

GROUPED-APPOINTMENT RECOMMENDER

It proposes the closest and most contiguous time slots possible, respecting clinical dependencies, so several appointments are resolved in a single trip.

GROUPED-APPOINTMENT RECOMMENDER

It proposes the closest and most contiguous time slots possible, respecting clinical dependencies, so several appointments are resolved in a single trip.

TRACEABILITY OF COMPLIANCE

A dashboard shows pathway compliance by patient and program, and flags frequency deviations before they turn into losses.

TRACEABILITY OF COMPLIANCE

A dashboard shows pathway compliance by patient and program, and flags frequency deviations before they turn into losses.
SEE ALINA IN A DEMO

Without starting from scratch and without stopping the operation

We implement in phases, on the systems the institution already has. The code and the data stay with the organization.

1 · PATHWAY AND SYSTEMS ASSESSMENT

We map the high-cost programs, the rules of each contract and where the information lives today.

1 · PATHWAY AND SYSTEMS ASSESSMENT

We map the high-cost programs, the rules of each contract and where the information lives today.

3 · INTEGRATION WITH YOUR SYSTEMS

We connect medical records, calendars, programs and updates, in both directions, so every appointment assigned or canceled is reflected where it belongs.

3 · INTEGRATION WITH YOUR SYSTEMS

We connect medical records, calendars, programs and updates, in both directions, so every appointment assigned or canceled is reflected where it belongs.

5 · SUPPORT AND CONTINUOUS IMPROVEMENT

We stay with the operation after go-live, with support and evolution of the model.

5 · SUPPORT AND CONTINUOUS IMPROVEMENT

We stay with the operation after go-live, with support and evolution of the model.

2 · PATHWAY CONFIGURATION

We bring the provider's pathways, cohorts and clinical dependencies into the model, validated with its medical team.

2 · PATHWAY CONFIGURATION

We bring the provider's pathways, cohorts and clinical dependencies into the model, validated with its medical team.

4 · ROLLOUT BY PROGRAM OR SITE

We start where the impact is greatest and expand with measured results.

4 · ROLLOUT BY PROGRAM OR SITE

We start where the impact is greatest and expand with measured results.

Engineering with a CMMI-DEV Level 5 certified process and information security under ISO 27001.

What the provider gains

MORE COMPLETED TREATMENTS

More patients complete their pathway on time, which protects the revenue of each treatment.

MORE COMPLETED TREATMENTS

More patients complete their pathway on time, which protects the revenue of each treatment.

FEWER NO-SHOWS

Clearer pathways and visits worth the trip reduce missed appointments and wasted clinical capacity.

FEWER NO-SHOWS

Clearer pathways and visits worth the trip reduce missed appointments and wasted clinical capacity.

CONTROL AND PREDICTABILITY

Visibility of compliance by program, fewer assignment errors and a more reliable financial forecast.

CONTROL AND PREDICTABILITY

Visibility of compliance by program, fewer assignment errors and a more reliable financial forecast.

LESS TRAVEL

Appointments grouped in blocks: the patient resolves more care in a single visit and waits less between them.

LESS TRAVEL

Appointments grouped in blocks: the patient resolves more care in a single visit and waits less between them.

A MORE EFFICIENT CALL CENTER

Shorter calls and no rework: the agent has the information and the recommendation on screen.

A MORE EFFICIENT CALL CENTER

Shorter calls and no rework: the agent has the information and the recommendation on screen.

From scheduling to the invoice: the same logic of control

Scheduling is the entry point. With the same integrated information base, the provider can extend that control to other critical points along the pathway.

REMINDERS AND CONFIRMATION

Automated messages to confirm attendance, sent only to the patients most likely to miss, based on their history. Without saturating everyone else or the call center.

REMINDERS AND CONFIRMATION

Automated messages to confirm attendance, sent only to the patients most likely to miss, based on their history. Without saturating everyone else or the call center.

MEDICAL CLAIMS WITHOUT RETURNS

Automatic reconciliation between what was delivered to the patient and what is billed, to file with fewer errors and reduce claim rejections. Here we apply DataMatch's experience in financial reconciliation.

MEDICAL CLAIMS WITHOUT RETURNS

Automatic reconciliation between what was delivered to the patient and what is billed, to file with fewer errors and reduce claim rejections. Here we apply DataMatch's experience in financial reconciliation.

Solutions designed to answer the sector's challenges

STRATEGIC TECHNOLOGY AND AI CONSULTING

We define where technology and AI create value in your high-cost programs.

STRATEGIC TECHNOLOGY AND AI CONSULTING

We define where technology and AI create value in your high-cost programs.
VER MÁS

SOFTWARE ENGINEERING AND MODERNIZATION

We build ALINA to fit your institution, on your systems.

SOFTWARE ENGINEERING AND MODERNIZATION

We build ALINA to fit your institution, on your systems.
VER MÁS

DATAMATCH

Information reconciliation to bill with fewer errors.

DATAMATCH

Information reconciliation to bill with fewer errors.
VER MÁS

INTELLIGENT APPLICATION MAINTENANCE AND EVOLUTION

We sustain and evolve your critical systems without interrupting care.

INTELLIGENT APPLICATION MAINTENANCE AND EVOLUTION

We sustain and evolve your critical systems without interrupting care.
VER MÁS

INTELLIGENT AUTOMATION AND APPLIED AI

We automate operational tasks and apply AI to no-show prediction and claims management.

INTELLIGENT AUTOMATION AND APPLIED AI

We automate operational tasks and apply AI to no-show prediction and claims management.
VER MÁS
LET'S TALK ABOUT YOUR CHALLENGE

Frequently asked questions about healthcare

LET'S TALK ABOUT YOUR CHALLENGE

A traditional system assigns appointments one by one. ALINA coordinates the patient’s full pathway: which appointments are mandatory, in what order, with which clinical dependencies, and how to group them to reduce travel.

For provider institutions, clinics and managers of high-cost programs — such as oncology, renal, HIV, rare diseases and chronic conditions — that coordinate several appointments per patient each month.

No. We build the solution on the systems the institution already has and integrate with them. The code and the data stay in your organization.

The care pathways of your programs, access to information on calendars, patients and medical records, and an operations and systems team to accompany the implementation. During the assessment we review together how ready your systems are to integrate.

We work under ISO 27001, with the information hosted on the infrastructure the institution defines. We apply the controls required by Colombian data protection and medical records regulations.

As a service implemented in phases that includes support and continuous improvement. The scope and the model are defined after the assessment.

Does your organization already have high-cost care pathways, but scheduling still depends on spreadsheets?

Let’s take 30 minutes to go through how you handle it today, and we will show you how we would approach it in your institution. Fill in our form and leave us your details.

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